Blog Posts

In last month’s blog, we shared our strategic decision to adopt the ITIL Framework as part of our focus on improving the effectiveness and efficiency of Intuity’s service offerings. We’ve been working furiously in the background, and in August, we look forward to going live with our first improved process; Incident Management.   What is […]

Adapting the Service Desk to the “New Norm” For years, up until the Covid shutdown, our customer support was phone based and in later years, online through our various CRM tools. You may have heard of ConnectWise, this is the software package we use to log all queries received and the medium we use to […]

Consider Leasing for your Technology Project Did you know that we offer a leasing option to our clients ? This is a facility that many businesses, throughout their development life cycle like to avail of. Our team are experts in Managed IT and Managed Print and can advise you on the best possible product and […]

Guest blog from KnowBe4   Security Tips – Social Media Social Engineering   Social media offers cyber-criminals ample opportunities to social engineer or manipulate people to their nefarious advantage. Many do not consider how much personal information is available online and waiting to be used against you. Social Media – Not Just for Socializing Social […]

Empathy:  We will walk in your shoes. . . . I’ve been asked personally what my best and worst purchases were. The answer to both is the same product: Cars My worst purchase was a car when I was living 5 minutes from my office in Dublin, where a car is as much use inside […]

Recently published results brought reason to celebrate for all of the members of the Hen Harrier Project when it reported its most successful breeding season for the hen harrier in 14 years and a 34% increase in hatchings since 2017. Last year 56 pairs successfully produced 81 chicks in the participating SPAs, including a pair which […]

Not every small to medium business has the requirement for a fully managed print service, but with the right printer, many of the great features that are available to Managed Print Service customers can be rolled out to your own staff, whether there’s only a few of you sharing a printer or several printers. One […]

My Mid-life Lockdown Crisis! At the time of writing this, the hardware stores and nurseries were re-opening…. Unfortunately, the wrong type of nurseries for me and my kids!   My thinking is we’re mid-covid and we have a long way to go. I will probably venture back into the office in the middle of August or […]

Michelle’s ITIL Diary  Our Head of Service Delivery, Michelle Power Shares the Intuity Technologies’ journey of process improvements within the ITIL Framework Starting out Some of you may have heard of ITIL, either in your own businesses or a business that you partner with.  What is it?  ITIL stands for Information Technology Infrastructure Library, which […]

Why Teams is the digital Swiss army knife you need Our guest blog this month is written by Colin Burke, Head of Innovation Solutions for Ireland/UK with our partner LiveTiles.   Microsoft Teams usage is exploding across the globe right now, up to 75 million daily active users at the last count. Many companies, like […]

At this point we have all experienced the dramatic change in our workplace and the way we work as a result of the Covid -19 Corona Virus. The way we work, learn, exercise, shop and communicate has all changed for good. As a technology company the transition to remote working was relatively simple. That’s not […]

Two in the office and the little ones said, “We’re hungry, we’re hungry!!!” When I first wrote this diary, I was juggling work/life easily. I was just: working from home. I was helping with the first aid when required (tin foil incident) but I had my 9 to 5 locked in as my working time. […]

5 Maintenance Tips for Your Multi-Functional Device In the current climate it is so important to maintain and care for our office equipment, whether we are working from home or onsite.  Apart from the impact a malfunction can have on team productivity – now we have lot of other considerations to think of, so better […]

  A week or so into the lockdown, I, like others, offered some Top Tips on working from home. I think now, 7 or 8 weeks in… maybe it’s time to revisit and see if the reality has aligned with my own advice. Spoiler alert… It doesn’t!   It’s often easier to offer advice without […]

Most of you may already be aware that Office365 is the name Microsoft gave to its subscription based model when it was released back in 2011. In the intervening period, the world has seen a massive upsurge in cyber-attacks along with a huge increase in the appetite for remote working and multi device usage. In […]

A day in the life of that lucky person to be working during these times. Like a lot of people in the current climate, I’m grateful to still have my job. Such has been the disruption to all facets of the normal everyday existence that we had grown accustomed to, that to assume anything around […]

Human Awareness & Security Awareness : Parallels in a crisis. . . Most of us are now sitting at home living in a world that none of us could have imagined when we saw in the new decade of 2020 .   In Galway, home to our HQ,  we had added visions of 2020 being […]

  There are lots of reasons why you may end up needing to work from home. From family commitments to the unprecedented place we find ourselves in the world today. Whatever the reason, we have compiled some top tips to help you and your team get the most out of working from home. When compiling […]

CUMA 2020 A Fresh Perspective  The Intuity Team are fresh back from the 2020 CUMA Spring Conference which we really enjoyed so much this year. As in previous years, highlights were meeting up with all of the familiar friends and colleagues whom we have been doing business with for over 4 decades now . For […]

As news breaks today of further spread of the CoronaVirus, businesses globally are stepping up their response plan in case they face situations where staff travel is reduced or access to work spaces is limited due to enforced quarantines.    From a business continuity perspective, here are two things you can look at today which […]

Meetings are a staple in organisations, regardless of their age and size. In fact, rarely a week goes by without executives and employees gathering to discuss company matters. According to a report from Fuze, middle managers spend 35% of their time attending meetings. Meanwhile, a survey conducted by Doodle showed that professionals from the UK […]

This may seem like a very prescriptive post – but you would not believe the number of people who just find these directions so useful to have nearby…. Just like a computer or laptop, a photocopier has become an integral part of businesses processes in numerous offices around the globe. As a result, employees must […]

Why Security Awareness should be baked into your organisation’s culture (and your survival instinct) What is compliance? Ultimately, many of us view compliance as boxes that need ticking. E.g. Security Awareness Training  ✔ Annual Information Security Audit  ✔ Computers patched and up to date  ✔ Spam Filter in place  ✔ It’s all well and good […]

Coaching for Security Awareness Performance Within Teams Coaching principles are very often the backbone of the Leadership style of a high-performance culture to which any organisations aspire. There are many significant benefits to a coaching culture which seeks to bring employees along a journey with an organisation rather than a tell follow approach. Coaching principles […]

Control the Controllable   Last month’s Cyber Hygiene blog talked about the importance of mindset in practicing proper cyber security hygiene. Here in Intuity, we first achieved our ISO:27001 certification in 2011. Part of achieving this involved a shift in mindset for our team. We have been living with the culture change for so long […]

  Over the years, scanning documents has become an integral part of business processes in organisations. One of the drivers behind this is the need for a more efficient and secure way of handling and storing critical documents. By digitising files, companies are able to declutter their offices and save on storage space. They also […]

Big Celebrations     Big Welcomes     & Tiny Babies !!!! It has been a busy time here at Intuity over the last month as we welcomed some new members to the team!  In our Galway office Tommy Simon has joined us as an IT Engineer and Ian Fogerty joined as our new Business Development Manager. […]

  Hygiene: a series of practices performed to preserve health. Cyber Hygiene or Cyber security Hygiene is a term used to refer to practices performed to preserve cyber security when using the internet or engaging in any online activities. With the surge in cyber crime in the last 5 years and the rise of ransomware, […]

Shop .Don’t Drop! According to a recent survey by PayPal, we Irish are the biggest international online shoppers in the world with 84% buying overseas and this new research shows that we spent €2.7 Billion at foreign owned websites last year. So, with Black Friday this week and Cyber Monday  next week we need to […]

  Do you look after risk and compliance for your business? If so, you may find yourself looking for a framework or a “to-do list” that will help you guide your organisation through the many steps required to ensure your organisation is compliant with regulation and that your business IT and cyber security needs are […]

“My favourite things in life don’t cost any money. It’s really clear that the most precious resource we all have is time.” – Steve Jobs Keeping pace with the modern workplace. In today’s fast-paced world, technological advancements have meant news travels in minutes, and it’s this technology which has helped save time in business. Emails, […]

Every year, a few hundred people pass through our Security Awareness Training program here at Intuity. It is a simple half day course designed to educate our customers and their staff on cyber security trends, scams, phishing attacks, and best practices. Over the past three years our training department at Intuity have gained valuable insights […]

Nowadays across all industries, when seeking service providers, most companies will carry out research in advance of engaging with potential business partners. In the post GDPR landscape, data security and cyber security have become key considerations for companies seeking new business relationships. It is reaching a point where you need to have some tangible way […]

In today’s world, it is almost impossible not to have some level of personal data online, even if we choose to avoid social media, from booking holidays to using email, most of us have an online presence of some level and uploading your data online in some shape or form is almost inevitable. Rather than […]

As individuals, our level of environmental awareness proves important for many reasons; it fosters a sense of respect for the natural world we live in, promotes sustainable development and encourages conservation of irreplaceable natural resources and vulnerable plant and animal species. When it comes to ways in which we as individuals can make a difference, […]

For many business owners and managers, improvements in workforce productivity and reduction in print-related costs are what come to mind when speaking about managed print services.   But managed printing has much more to offer your business and the improvement in security is a major benefit.     The Importance of Securing your Printers   […]

There is a great choice of print suppliers open to businesses these days. But this is, by no means, an indication that choosing an MPS company is easy. Regardless of the vast amount of choice, always keep in mind: You need to work with the right managed print services provider to ensure that your company’s […]

When considering investing in Managed Print Services it is important to understand exactly what this is and to consider how it could really benefit your business. What is Managed Print Services? The most common definition of managed print services is a service focused on managing a company’s printer fleet. However, this definition can be deceptive […]

What is The Great Hack? The Great Hack is a two-hour documentary released by Netflix that follows the stories of several people involved in, affected by, and connected to the Cambridge Analytica scandal. The long and the short of it was this: Big data company meddles with elections by influencing voters on Facebook using highly-targeted […]

“It is the fool who thinks he cannot be fooled” Joey Skaggs. A quick internet search for a definition of Phishing  will return: “the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.” To elaborate the definition […]

It has been 15 years since the beginning of Facebook and the launch of Gmail, two giants that epitomise the “data economy” we live in today. We are no strangers to the fact that mountains of data are collected about us as we use online products and services – this is just the hidden cost […]

Data in all its manifestations is fast becoming the most important asset a business owns. So, protecting this data is a driver for most businesses today and protecting it in its print form is crucial for the successful day to day running of the modern workplace. If data loss is a concern to you and […]

The cybersecurity threat landscape is constantly changing. Cybercriminals are always looking for new ways to compromise your organisation’s network and data. According to a study by Trend Micro, approximately 3.5 cyber attacks occur every second. These attacks are not limited to larger organisations. Cybercriminals are not picky about their victims, and all too often it […]

In order to stay at the top of our game, we need to be in the game, at the game, all over the game! Our latest fact-finding mission took the Intuity Security Team to the global Infosec Europe Conference in Olympia, London in June. Infosecurity Europe is the sourcing and knowledge hub for Europe’s information […]

A Vulnerability Assessment (VA) is a process which enables us to identify, define, classify and prioritise vulnerabilities in a businesses’ virtual and physical IT systems, applications and network infrastructures. Put simply, an Intuity Vulnerability Assessment (VA) is an expert review of external and internal IT Systems. This is usually carried out by two of our […]

A key part of running your business is to manage costs and keep your admin and overhead expenses down. If you have high overhead, it can quickly eat up revenue that would have been profit. One common expense that all business have to manage is printing costs. Thankfully, there are many ways to make your […]

An evening of nostalgia, networking and new technologies Last night at Innovation House the Intuity team were delighted to welcome clients, friends, neighbours and peers to Intuity Technologies HQ for the final Galway Chamber Business After Hours event of the season. Guests were greeted by CEO of Intuity Technologies, Gerry Cox and President of the […]

“If you know the enemy and know yourself, you need not fear the result of a hundred battles.” Sun Tzu, The Art of War The best way to protect ourselves from any kind of criminal is to know how they operate. When travelling to Barcelona, which is famous for its pickpockets, it is wise to […]

The desire to create and maintain a high-performance culture is common to all business leaders. Key to achieving a high performing workplace is employee engagement. However, one ingredient which is easy to overlook is your work environment’s physical space. There are many studies such as Gensler’s Workplace Index which explores the relationship between the physical […]

“The price of doing the same old thing is far higher than the price of change.” Bill Clinton As of January 14th, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. This will mean that computers still running this operating system will become a security risk on your network. […]

Intuity Technologies staff took part in a company-wide Steps Challenge recently. The idea was that staff would be divided into random groups of 4 or 5 members and over a 5 week period, our aim to add up all our steps to try to make it from Galway to China. The ‘WTF’ reference refers to […]

May 25th, 2019 marks the one-year anniversary of the EU’s most substantial piece of data privacy legislation, the GDPR. Have we all become more conscious of our data protection practices by implementing privacy by design? Or have we ticked a box by presenting a privacy and cookies policy on our website in the hope that […]

Over the last number of weeks we were delighted to welcome new team members Rachel White and Ann Marie O’Shaughnessy as Business Development Executives in our Galway and Dublin Offices. Engineer, John Russell has joined the helpdesk and as part of our ongoing partnership with current and former students of IT Sligo we have Mohammed […]

“Amplify your Business with High Performance” This morning, Intuity Technologies and Connacht Rugby hosted a breakfast briefing for local businesses entitled “Amplify your Business with High Performance”. The event featured motivational presentations from both Intuity and Connacht Rugby focusing on how to improve and intensify the success of the business through technology and people. David […]

Great News at Intuity! Intuity Technologies, a leading ISO 27001 certified technology company, today announced its acquisition of Office Technology Limited, Riverview Business Park, Dublin 12, a dedicated Managed Print Services company. With a recruitment drive currently underway, the company plans to significantly increase the existing workforce of 67 in the coming months. Together, Intuity […]

Following on from all of the good news and winning performances coming from Connacht Rugby recently, Intuity Technologies are proud to be announced as the Connacht Rugby IT Systems and Security Partner of choice. The technology company, headquartered in Galway with offices in Dublin and Carrick on Shannon will provide Managed IT support, IT & data security […]

We now live in a Subscription Economy. It was announced recently that Microsoft earnings from their Office365 online subscription-based-offerings had surpassed their more traditional “Box Copy”.  Microsoft’s gamble would seem to have paid off and begs the question – is the subscription economy here to stay? So, what is the Subscription Economy?  And what does it mean for […]

In May 2018 all personal data processing businesses operating in the EU must, by law, be compliant with the GDPR. Therefore, there is a lot of pressure on organisations to get their houses in order before the deadline, but this, in turn, is creating considerable debate and confusion. Does GDPR make us IT Secure? There is […]

Have you considered IT Security? When you identified and articulated your organisational culture– way back when – did your IT Security come into the mix? Did you think about the security of your data, your employee’s data, the data you would collect from and hold for your clients? Was the way that your employees behaved online a consideration? […]

In the past, the biggest security threat to a company was “Did someone lock the gate at home time?” As business and technologies have changed the traditional “home time” checks have changed too. Modern business hours are 24×7, always open, meaning the gate never gets locked. This brings with it a new set of challenges […]

The Internal Audit & Your IT Security Usual conversation openers can be, where do you work or what do you do? If you work for the Revenue or are an Auditor, you are safe enough in the knowledge that the conversation just initiated will probably end quite quickly. Internal Audit will struggle to stand up […]

Want To Take Your IT Security Further? Your IT Security In the last 3 weeks, I have discussed the most immediate, easily accessible and effective actions one can take to improve one’s IT security and that of your organisation. These simple steps, tips and pieces of advice will most definitely improve your IT security – but what if you wish […]

Your IT Security With Ransomware hitting the headlines again – we are going to take this blog post right back to the simplest changes we can all make to help improve our personal and professional security: Passwords. Passwords literally affect everyone From children on snapchat and other online games and apps to CEO’s of multinational organisations. These […]

If You Do One Thing! What is IT Security? As mentioned in last week’s IT Security Blog, there is no silver bullet for the huge global issue that is Cyber Crime today. One of the 6 key steps we outlined was the need to disable local admin rights. We consider this to be the most important […]

Our guest blog this week is from Alan Shaughnessy, Partner at DFS & CO. Accountants who are partnering with us for our forthcoming “Go Digital “ event in The Clayton Hotel on May 9th.  I read regularly that robots or AI whichever way you prefer to call the advancements in digital technology over the last number of years are […]

“The world is changing very fast. Big will not beat small anymore. It will be the fast beating the slow.” Rupert Murdoch For more than a year, the term Digital Transformation has been dominating my social media feeds, or “Echo Chamber” as it has become known since the US election last year. I work almost […]

Increasingly at Intuity, our customers are beginning to look at Customer Relationship Management (CRM) as a strategic investment to develop their competitive edge. The Dynamics 365 cloud offering from Microsoft makes it quicker and more affordable for smaller businesses to break into systemised relationship management. One of the key mistakes that companies make in implementing CRM is […]

There has been a significant increase in ransomware attacks globally in recent times. With the WannaCry attack in May the increase in attention paid to cyber crime has compelled many to upgrade their IT Security Solutions and now with the latest ransomware, Petya spreading across the world this urgency is further compounded. So, What Is […]

Work, Life Balance – this is not a new concept or the hottest topic today, however, it never loses relevance with time. It affects us all in different ways and like Marmite – we either “buy in” to the idea or we simply don’t. So what is it all about? In my opinion, Work Life, […]

As an organisation that embarked on attaining an International Standard on Data Security in 2011 we have become very familiar with the term “Internal Audit”. What does this mean? For us, like many of the customers we serve in the various markets we operate, it means having one of our own staff becoming an expert in driving the […]

When ice cube and tec support merged to form Intuity, one of the first things we did was to share information, and not just that which you would expect in the normal course of business, but the soft and deep and “getting to the bones of it” type of information. It was through this rather fun process that […]

CPD can mean a lot of things to a lot of people – especially if you’re from Chicago, Cincinnati or Cleveland and you’ve had to call the local law enforcement. The debate is ongoing around the “value of CPD” or Continuing Professional Development. Everyone has an opinion as to just how worthwhile it is to […]

In my role as Sales Manager with Intuity, I regularly meet with companies who are in the process of upgrading their servers or looking at their future IT strategy. One of the most common questions I get asked is: “Can we now run everything in the cloud?”. Nowadays we are surrounded by so much talk about […]

Performance Management is one of the most important processes that can be developed to deliver regular tangible returns on investment that I have encountered in business. This process works across all sectors and is also relevant in sports and I personally enjoy employing it weekly with our local soccer club and the teams that I help […]

One of the hottest topics across the globe right now is IT Security. So, what exactly is IT Security and how does this affect you and your Business? IT Security is how your business networks, computers systems, servers, PC’s, Programs and most importantly, Data are protected against malicious attacks, theft, destruction or unauthorized access. This is […]

In the world of ICT, there have been many infamous quotes such as Thomas Watson, President of IBM in 1943 who said: “I think there is a world market for maybe 5 computers”. These inaccurate quotes were not all in the days before television, 34 years later in 1977, Ken Olsen who founded Digital Equipment […]

Today is world backup day and back up is a topic that is very close to our hearts in Intuity Technologies. Never before has this issue been more topical or important for business and in my role as a sales manager with Intuity I work with our technical team to ensure we find the best solution […]

Two Galway technology companies, ice cube and tec support, both Intuity Technologies Companies, announced their planned expansion to include the creation of up to 100 new jobs. Part of this expansion includes strategic acquisitions and planned growth at national and international level, the most immediate impact is the opening of a third office in early […]