HIVE – Credit Union CRM

Industry-leading Microsoft technology which enables a collaborative approach for credit unions to implement digital transformation

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Hive – A Collaborative Platform for Credit Unions

Intuity has partnered with the Solution Centre to develop Hive, a collaborative platform built on industry-leading Microsoft technology allowing credit unions to implement digital transformation.

Solution Centre is a Credit Union owned and operated not for profit, focused on facilitating cooperation amongst co-operatives on projects that will have practical benefits for Credit Unions. Solution Centre develops specialist products, supports and solutions to enable Credit Unions to sustainably grow their business.

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Benefits of the Hive for Credit Unions

  • Know your members
  • Build strategic plans based on real business intelligence
  • Direct marketing based on sales data and attribution
  • Understand more about your membership for service provision and product design
  • Benchmark your Credit Union against other participating CUs

  • Makes the Credit Union available for the member when and where needed
  • Gives a better and more seamless process to improve competitiveness

  • Communicate with your members when they need to hear from you
  • Use multiple communications channels
  • Outbound marketing bespoke to member needs
  • Automate marketing communications
  • Direct marketing with live data

  • A flexible platform with easy connectivity means easier integration with other services
  • Offer services at a time and place that suit your membership
  • Plug into the developments in Fintech to offer members more
  • Create new services and products that meaningfully help members

  • As membership grows, ‘knowing’ members becomes difficult. Hive helps staff to develop those insights
  • The virtualisation of processes such as AML gives your staff more face time with members
  • Enables the Credit Union advantage – Personal Service

  • Questions like “How can we better serve our members?” can be answered with real data
  • “How can we better serve the community?”
    Investment in marketing can be properly assessed
  • Benchmarks with other participating
  • Credit Unions create a national picture for big questions
  • Collaboration directed by business intelligence

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