This is my archive

ITIL Diary 5 : Event Management reduces fear and builds improvements

While Halloween might be a frightful time for some, Event Management has taught the team at Intuity that there is nothing to fear. Events are… Read More

ITIL Diary 4 : Full Team Aboard

Change is good The seasons are changing, and signs of autumn are all around us. Like the orange coloured leaves, smell of toasty fires, and… Read More

ITIL Diary 3 : Launch of Phase One

  We are now up and running with our new improved Incident Management process and as some of you may already have experienced –… Read More

ITIL Diary 2 : Incident Management

In last month’s blog, we shared our strategic decision to adopt the ITIL Framework as part of our focus on improving the effectiveness and… Read More

ITIL Framework at Intuity

Michelle’s ITIL Diary  Our Head of Service Delivery, Michelle Power Shares the Intuity Technologies’ journey of process… Read More